Refund policy
Last updated: April 16, 2026
At BondhuCart (Subhajit Mondal), we want you to have a smooth shopping experience. Please read our return and refund policy carefully.
Return Policy (7 Days Only)
We offer a 7-day return policy from the date of delivery.
To be eligible for a return:
- Item must be unused and in original condition
- Must include original packaging and tags
- Proof of purchase is required
How to Request a Return
To initiate a return, contact us at:
Provide:
- Order ID
- Issue details
- Clear photos (if damaged/defective)
Damaged / Wrong Product
If you receive:
- Damaged product
- Wrong item
Contact us within 48 hours of delivery with photo proof.
We will offer:
- Replacement OR
- Full refund
Non-Returnable Items
We do NOT accept returns for:
- Used products
- Items without original packaging
- Sale or discounted items
- Gift cards
- Personal care items (if applicable)
Cash on Delivery (COD) Orders ⚠️
For COD orders:
- Return shipping cost must be borne by the customer
- ₹100–₹150 may be deducted as logistics/handling fee
- Refund will be processed via bank transfer or UPI (not cash)
Refund Process
Once we receive and inspect the returned item:
- Refund will be approved/rejected
- If approved, refund will be processed within 5–7 business days
Refund method:
- Online payment → back to original payment method
- COD → via UPI / bank transfer
Late or Missing Refunds
If you haven’t received your refund:
- Check your bank account
- Contact your bank/payment provider
- If still not received, contact us at bondhudigitall@gmail.com
Exchanges
We do not offer direct exchanges.
To get a different item:
- Return the original product
- Place a new order